Q: What is smiles4all?
A: Smiles4all is a free, e-greeting service that helps benefit nonprofit organizations.

Q: Are the cards on S4A really free?
A: Yes the cards are 100% free

Q: Why should I use Smiles4All instead of Yahoo! or Blue Mountain?
A: Only at Smiles4All ever card that you send benifits a non-profit organization. So, each card that you sends extra smiles to a worthy cause.

Q: How do you benefit nonprofit organizations?
A: Whenever you send a card to someone, our sponsors will make a donation to a non-profit organization of your choice.

Q: How do I send e-cards (smiles J) to people?
A: Refer to the HOW TO section of the Website.

Q: How long do I have to pick up a card?
A: You have 180 days until the card is deleted from our database.

Q: How will I know if my card was successfully sent?
A: After sending a card, you will get a confirmation e-mail from us here at smiles4all telling you that your smile has been sent.

Q: How can you contact Smiles4All?
A: Refer to the CONTACT section of the Website.

Q: Do the cards take up any space on my computer?
A: Our cards do not take up any space on your computer hard drive. They are simply web pages that you view with your internet browser. The email notifications we send you are only text messages with a hypertext link to your card and so not contain any attached files.

Q: What are cookies, and does Smiles4All use cookies?
A: A cookie is a small, non-executable text file that is sent to your computer by our network. Because they are non-executable, they are perfectly safe for your computer. Cookies are very commonly used on the internet to help websites serve you better.

Q: Can I get a virus from Smiles4All?
A: There is no way that you can get a computer virus from sending or receiving a Smiles4All electronic greeting card. Our cards are simply web pages that you view with your internet browser.

Q: Do I need to use a special Internet Browser to use Smiles4All free electronic greeting card service?
A: The Smiles4All site is designed to work correctly with all the most popular web browsers. If you are having any trouble receiving cards we strongly suggest you upgrade to the most recent versions of browser software.

Q: What is Smiles4All 's privacy policy?
A: We are committed to making your Smiles4All experience enjoyable and safe. When you send one of our electronic greetings, the information you provide to us is used to customize your greeting with your name and the name or names of the people you send smiles to. Smiles4All keeps all names and e-mail addresses strictly confidential. No third parties are offered your information.

Q: How do I create a Smile to send to my family and friends?
A: All you have to do is log on to our website at www.smiles4all.com and follow the directions on the site. It's easy!

Q: How do I change the text on a card but keep the picture?
A: When you are finished with your first card you can click on the BACK arrow and that will enable you to go back to the initial text page and change the text.

Q: Do I pay for the donations that are sent to non-profit organizations?
A: No these donations are made by our sponsors. All you have to do is send a smileJ

Q: Is there a limit to the number of cards that you can send?
A: No absolutely not! The more cards you send the more money that is donated to our nonprofit organizations…so…send away!

Q: How long does it take for cards to be sent?
A: Smiles are sent out IMMEDIATELY! An e-mail will also be sent out immediately notifying the you that your card has been sent.

Q: How do I view or pick up my card?
A: All you have to do is go to the web address that is given to you on your e-mail from smiles4all.

Q: Can I print or save a Smiles4All Card?
A: Yes you can print out your card immediately after viewing. Smiles4all will hold your card for 180 days after you have viewed it. As long as you keep the address of your card you should be able to continue to bring it up on our site.

Q: Why can't I send a card?
A: If you are having problems sending cards, be sure to check the e-mail address of the person you are sending the card to. Incorrect or invalid e-mail addresses will not be sent out.

Q: Why can I send a person regular email, but I can't send them a card?
A: If you are sure the address is correct, and you can send the person regular email, but you still can't send them our cards, then there are three possible reasons why you can't send them a card.
They may be using an email account issued through their place of work, and the business itself blocks our cards. Another possibility may be that they do not have their email controls set to receive our cards. In either case, you should have the recipient contact the tech support staff at his or her place of work (if applicable), or the tech support at his or her Internet Service Provider, and ask how to change the mail blocking controls.
It is also possible that your recipient has asked Smiles4All to block sending of cards to their address. If this is the case, we are unable to send them any cards unless they request to be unblocked.

Q: Why wasn't my card delivered?
A: The most common reason for this is a mistyped recipient email address. If you entered a typo in the email address, your card may have been sent to the wrong address. Make sure the address is correct.
If you are sure the address is correct, and you can send the person regular email, but you still can't send them our cards, then there are three possible reasons why you can't send them a card.
They may be using an email account issued through their place of work, and the business itself blocks our cards. Another possibility may be that they do not have their email controls set to receive our cards. In either case, you should have the recipient contact the tech support staff at his or her place of work (if applicable), or the tech support at his or her Internet Service Provider, and ask how to change the mail blocking controls.
It is also possible that your recipient has asked Smiles4All to block sending of cards to their address. If this is the case, we are unable to send them any cards unless they request to be unblocked.

Q: Why doesn't the email address fit in the box?
A: Make sure you are entering the email address in the "Recipient's email address" box, and not the "Recipient's Name" box. The "Name" box only takes 28 characters, but the "Address" box is much longer.

Q: How do I correct the date of delivery for the card I sent?
A: If you had your card sent IMMEDIATELY then the email notification was sent to your recipient immediately and the date of delivery cannot be changed. If the card is to be sent at a later date, you will have to cancel the card and then resend it with the correct date of delivery.

Q: Why isn't the card that I sent in my "Out" mailbox?
A: The reason your animated greeting card doesn't show up in your "Out" mailbox is that the email notification is sent by us, rather than you.

Q: Can I preview a greeting before I send it?
A: Yes. Before sending your greeting, a preview will automatically appear before you send it.

Q: Can I send a greeting to more than one person?
A: Yes. After selecting your greeting, just add one personal message for all of your recipients to read. Then, enter the email address of each person to whom you'll be sending the greeting, using commas to separate the email addresses.

Q: Can I postdate a greeting?
A: No. This feature will be added soon!

Q: How can I see the greetings I've sent?
A: Open the e-mail account that you submitted as the "from" address. In the receipt is a link to the card that you sent.

Q: I mistyped my recipient's email address. Can I resend my greeting?
A: Yes. First, sign in to Smiles4All. Then proceed to send the greeting again.

Q: Can I cancel the delivery of my greeting?
A: Our server will process your greeting for immediate delivery. Once the greeting has been loaded into our server, the transaction cannot be stopped.

Q: How long can my personal message be?
A: Generally, each personal message that you add to a greeting must be under 250 characters. Different font styles and sizes, however, will affect the final length of your personal message.

Q: Can I change my personal message after I've sent the greeting?
A: Unfortunately, once a greeting has been sent out through our server, there is no way to alter it. If you have postdated a greeting to be sent and need to correct the personal message, you'll have to delete the card in your Order History and start over again.

Q: What are the legal terms and conditions?
A: Refer to the Terms and Conditions of use.

Q: How can you contact Smiles4All?
A: Refer to the Contact Section of the site.